1. About CozyCotts Stay

CozyCotts Stay is dedicated to providing a seamless and enjoyable vacation rental experience. We value transparency, trust, and quality service for all our guests. To maintain the integrity of our platform, we adhere to clear organizational and publishing policies.

2. Content Publishing Policy

At CozyCotts Stay, we ensure that all published content—including property listings, descriptions, images, and guest reviews—is accurate, relevant, and respectful.

a. Accuracy and Transparency

• All property details, including amenities, pricing, and availability, are regularly updated to ensure accuracy.
• Listings must include authentic photos that accurately represent the rental property.
• Any updates or modifications to property details will be clearly communicated.

b. Guest Reviews and Feedback

• We welcome and encourage honest guest reviews to maintain credibility.
• Reviews must be based on genuine guest experiences and free from inappropriate language, personal attacks, or misleading information.
• We reserve the right to moderate or remove reviews that violate our policies.

c. Responsible Publishing

• CozyCotts Stay does not publish content that is misleading, discriminatory, or offensive.
• Hosts and guests are expected to follow ethical communication practices when posting or interacting on our platform.

3. Privacy and Data Protection

We are committed to protecting your privacy. Any personal information collected through our website is used only for booking purposes and communication. We do not share or sell guest data to third parties. For more details, please refer to our Privacy Policy.

4. Booking and Payment Policies

• All reservations must be made through our official website or verified booking platforms.
• Guests must adhere to our cancellation and refund policy, which is outlined during the booking process.
• Payment transactions are secured, and we do not store sensitive financial information.

5. Code of Conduct

To maintain a welcoming environment for all, CozyCotts Stay expects both guests and hosts to:

• Treat each other with respect and professionalism.
• Follow house rules and property guidelines.
• Avoid any fraudulent or unethical behavior.

6. Policy Updates

CozyCotts Stay reserves the right to update these policies as needed to improve our services and ensure compliance with legal standards. Any significant changes will be communicated via our website.

For any questions or concerns regarding our policies, please contact us at info@cozycotts.com.